Keep an Eye Out for Telecom Attacks

Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using a broadband internet connection instead of a regular (or analog) phone line. 

VoIP is one-way threat actors attempt to trick unsuspecting consumers into sharing their confidential information, such as usernames, passwords, and bank account information. These actors frequently use "ID spoofing" as vehicles in their attacks.

ID spoofing is when a caller deliberately falsifies the information transmitted to a caller ID display to disguise their identity. Scammers often use "neighbor spoofing" so it appears that an incoming call is coming from a local number or spoof a number from a company or a government agency that the victim probably knows and trusts. Then, they use scam scripts to try to steal money or valuable personal information that can be used in fraudulent activity.

Tips to help you remain on guard:

• Be suspicious of unsolicited phone calls, visits, or email messages from individuals asking about employees or other internal information. If an unknown individual claims to be from a legitimate organization, try to verify his or her identity directly with the company.
• Do not provide personal information or information about your organization, including its structure or networks, unless you are certain of a person's authority to have the information.
• Do not reveal personal or financial information in a text or email, and do not respond to email solicitations for this information. This includes following links sent in a text or email.
• Don't send sensitive information over the internet without checking a website's security.
• Pay attention to the URL of a website.
  • Look for URLs that begin with "https" - an indication that sites are secure - rather than "http."

If you identify suspicious activity involving your SFB accounts, contact our Customer Service Team immediately at 888.254.0615.